At Tr0nics Jay LLC, we want our customers to have a clear and straightforward return experience. If you are not satisfied with your purchase, you may request a return within 30 days of the date your order was delivered, subject to the conditions below.
30-Day Return Policy
Customers may request a return within 30 days of delivery.
To be eligible for a return, the item should be:
- Unused and in its original condition.
- Returned with its original packaging and accessories, when applicable.
- Free from damage, stains, odors, or signs of use.
- Returned with proof of purchase or sufficient order information.
Items that have been used, damaged after delivery, or returned in a condition that prevents them from being resold may not qualify for a refund.
How to Request a Return
To start a return, please contact us by email with your order information and the reason for the return.
Email: tr0nicsjayllc@gmail.com
Phone: +1 (920) 386-4770
After your return request is reviewed and approved, we will provide instructions for returning the item by mail.
Please do not mail an item back before receiving return instructions from us.
Return Shipping
Returns are completed by mail. Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged upon arrival.
If the return is due to an error on our part or a defective/damaged item, please contact us before returning the product so we can provide appropriate instructions.
Restocking Fee
We do not charge a restocking fee for approved returns.
Refunds
Once your returned item is received and inspected, we will process the refund for eligible returns.
Please allow up to 7 business days for return processing after we receive the returned item.
Approved refunds will generally be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may also depend on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order information and, when helpful, photographs of the item and packaging so that we can review the issue and provide return instructions.
Contact Information
Business Name: Tr0nics Jay LLC
Business Address: 788 Old Leland Rd, Greenville, MS 38701, United States
Phone: +1 (920) 386-4770
Email: tr0nicsjayllc@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM